AI Inspiration Session : AI for information, knowledge & IT service management
Related themes : Artificial Intelligence
With all the advances in the area of Artificial Intelligence (AI) and its widespread application across various disciplines, AI is making its way to Information (IM) & IT Service Management (ITSM).
More information- Venue
- Webinaire
Dates and times- From 18 juin 2021, 14:00 to 18 juin 2021, 15:00
Referent person- Ferdinand CasierContact by email+32 475 54 16 78
- Organizer
Event details.
Below are some simple AI-based features that will make their way into IT service desks:
Automatic categorization of incidents
Intelligent agent assignment for incoming requests
Anomaly detection by flagging unusual repeat incidents
Using predictive analytics to flag requests that could violate SLAs
+ Information & knowledge management
Use cases will be confirmed soon.